Frequently Asked Questions
Everything you need to know about your healthy meal delivery.
How are the meals delivered and kept fresh?
Our meals are prepared fresh and delivered in insulated boxes with non-toxic gel packs to ensure they stay at a safe temperature until you get home.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our couriers will leave your package at your doorstep or with your building's concierge as per your delivery instructions.
Can I customize my meals for specific dietary restrictions?
Yes, we offer various plans including Keto, Paleo, Vegan, and Gluten-Free. You can filter our weekly menu by ingredients and nutritional macros.
How do I heat up my Ideal Nutrition meals?
Most meals are ready in just 2-3 minutes. Each container includes specific heating instructions for both microwave and oven use.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order quality, please contact us within 24 hours for a refund or credit.
Is there a subscription commitment?
No, we offer total flexibility. You can choose a one-time order or subscribe for a discount, with the ability to pause or cancel at any time before your weekly cutoff.