Returns & Exchanges
At Ideal Nutrition, we prioritize the freshness and safety of our meals; therefore, we offer a satisfaction guarantee to ensure you are happy with every bite. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a full credit or replacement.
Document the Issue
Take clear photos of the packaging and the specific meals involved to help our quality control team identify the problem.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 24 hours of receipt.
Review Process
Our team will review your claim immediately to verify the discrepancy or damage against our kitchen's dispatch logs.
Receive Credit
Once approved, a credit will be applied to your account or a replacement meal will be added to your next scheduled delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing